Glowcose Help
My Glowcose is not working
There are two reasons that your Glowcose might not be working:. 1. Webapp - Your CGM data is not available. This can be verified by going to glowcose.io and checking to see if your data is linked. If your data is not linked:. If data is flowing to t
How do I perform a hard reset on my Glowcose device?
To perform a hard reset on your Glowcose device, follow these steps:
Why is my Glowcose device displaying a constant white or red light?
A constant white or red light on your Glowcose device may indicate connectivity issues or outdated data. It's essential to check if the device is successfully linked to your CGM system and that the latest blood glucose readings are visible on the Glo
Can I use multiple Glowcose devices with one account?
Yes, you can connect multiple Glowcose devices to a single user account. This feature allows you to have Glowcose devices at different locations, such as home and work, providing flexibility and comprehensive coverage.
Can I connect Glowcose with Medtronic devices?
As of 11/2025 we now work with the Medtronic MiniMed 780G, 770G, Guardian Connect, and Simplera. If you have any questions or concerns about CGM connectivity you can always sign up for a free glowcose.io account and link your CGM to see if the data f
What should I do if my Glowcose device is not connecting to wifi?
If your Glowcose device is not connecting to wifi, start by performing a hard reset. To perform a hard reset on your Glowcose device, follow these steps:. Please note the Glowcose only works on 2.4GHZ. Some routers have both 2.4ghz and 5ghz. In rare
What should I do if my Glowcose device is not lighting up at all?
If your Glowcose device does not light up at all, first try using a different usb micro cable and/or charging block/usb port. If this doesn't work performing a hard reset by unplugging the device, holding the back button while plugging it back in, an
Is Glowcose or your CGM API down?
Use this link to check to see if Glowcose or your CGM API is working. https://status.glowcose.io/